Frequently Asked Questions

Ans: Media reports have included both terms. Technically, mold is a type of fungus.

Ans: Food mold is a natural phenomenon and can grow on any food / fruit / juice etc., if it is left exposed to open atmosphere (intentionally or unintentionally) air. This is especially true for any natural or fruit based beverages that have no preservatives added, as in the case of Nestle Fruita Vitals. 

Based on our thorough investigation, mold occurs because of the pack in question getting damaged during handling, after leaving our factory. Even if a pinhole size tear or puncture is caused due to mishandling, air enters the pack, and over a few days, causes mold to form because the juice inside does not contain any preservatives.

Ans: The incidence of mold in a Nestle Fruita Vitals juice pack is estimated at occurring in 2 packs in a million, which corresponds to 0.000002 percent.

Ans: The Tetra Pak Prisma pack that is used for NFV 1 liter packs is in use in over one hundred countries of the world, for a wide range of beverage and liquid food products of many companies and brands. Tetra Pak aseptic technology protects the pack from moisture, sunlight, atmospheric air or microorganisms (naturally present in air), the 3 things that can cause fresh food to deteriorate. However if during handling even if a pinhole size opening is caused, then air will enter the pack and air  may contain mold, spores / other microorganisms, resulting in the fresh, preservative-free juice or food inside to develop mold after some time. This is the same for all other packaging which are aseptically sealed.

Ans: The Tetra Pak Prisma pack that is used for NFV 1 liter packs is in use in over one hundred countries of the world, for a wide range of beverage and liquid food products of many companies and brands. Tetra Pak aseptic technology protects the pack from moisture, sunlight, atmospheric air or microorganisms (naturally present in air), the 3 things that can cause fresh food to deteriorate. However if during handling even if a pinhole size tear/damage is caused, then air will enter the pack (air  may contain mold, spores / other microorganisms) resulting in the preservative-free juice or food inside to develop mold after some time. This is the same for all other packaging which are aseptically sealed.

Ans: The raw material or fruit pulp used for all our juice products is of the highest quality and every single batch we procure is only accepted after thorough and comprehensive tests. All tests are conducted as per recognized international standards applicable to the food industry, and as practiced by Nestlé production facilities all over the world.

Ans: A consumer is well advised to check the packaging for damage, leaks or broken seal for any Nestle Fruita Vitals product he or she purchases, before leaving the retail outlet.   Rest assured, it is to be noted that no pack leaves our factory without quality checks at several stages, and final inspection. If a damaged pack is found at a retail outlet, then such damage in all likelihood has occurred at some point during transportation or storing / stacking at the retail outlet.

Ans: The consumer should return the pack immediately to the outlet it was purchased from and ask for a replacement. He / she should also call any time at our toll-free helpline Nestlé NAATA (0800-62282) to lodge a complaint and let us know where they purchased the pack from so that we can take immediate corrective action.

Ans: Ensuring quality is a fundamental principle of our business. Our production processes have stringent quality controls at all stages of production, and are subject to regular internal and external inspection and audit. We conform to all applicable national and international standards and regulations, including:

ISO 22000 (Food Safety Management System) 
ISO 9001 (Quality Management System) 
NFSM (Nestlé Food Safety Management System) 
Quality Compliance System (Nestlé Internal) 
GLP (Good Laboratory Practices)
ISO 17025 (Laboratory Accreditation System)           

Ans: There are a number of international and local pulp suppliers, who supply pulp strictly meeting specified quality and composition standards. Every single batch of pulp received is first tested before it is accepted. Suppliers’ production facilities are also subject to regular inspections and audit to ensure the quality standards.

Ans: The rare occurrence of mold in a pack has nothing to do with the flavor of the juice inside and only happens if the pack is damaged during either transportation or handling. 
And in line with our policy of openness and complete transparency if you have any further questions and since seeing is believing if you would like to visit our factory please feel free to register for an official tour of the Nestlé Factory by calling us any time at our toll-free helpline Nestlé NAATA (0800-62282) or emailing us at [email protected]