Based on the Supreme Court hearings, is there any reason to doubt the quality of NESTLÉ PURE LIFE?
No there isn’t. For Nestlé, the quality and safety of our products is paramount.
In addition to daily tests we conduct internally, NESTLÉ PURE LIFE is regularly tested on quarterly basis for the past many years by Pakistan Standards and Quality Control Authority (PSQCA), and Pakistan Council of Research in Water Resources (PCRWR). PSQCA last conducted a quality check on May 24, 2018 while PCRWR last released its second quarter report (April to June 2018). Our brand has always passed the above quality screenings satisfactorily. PCRWR reports are available for public review on internet http://www.pcrwr.gov.pk/bottle.php. On special instructions, Punjab Food Authority (PFA) and Pakistan Council of Scientific and Industrial Research (PCSIR), our bottled water was also checked in August and September 2018.
In all these analyses, our bottled water was found safe for consumption and meeting all quality parameters determined in local laws.
What about the video on social media in which it has been alleged that a baby’s death was a result of consuming LACTOGEN 1?
We realize that losing a child is the most devastating thing a parent can experience. Our thoughts and prayers are with the family. When the consumer contacted us in early July with his complaint, we took his complaint extremely seriously and investigated it thoroughly. All through last month, since we received the complaint, we were in touch with the father.
Samples from the same production batch were tested in our labs and an external accredited lab in Germany, which confirmed that our product is safe and conforms to relevant international and local standards. Overall, more than 46,000 packs were produced in this batch – most of which have already been consumed, with no other complaints received.
Tests conducted on the powder that the father handed over showed that this powder was not LACTOGEN 1. The results of our investigations were communicated to the father.
We have strict quality control at all levels of production; from reception of raw and packaging materials through the manufacturing process to the distribution of finished products. If you would like more details, please email us at NAATA@pk.nestle.com
What is Nestlé doing about obesity?
Obesity is a complex problem driven by multiple social, economic and environmental factors. If we are to tackle this major public health issue effectively we need a multi-sector response and we firmly believe industry has a vital role to play in this.
We were the first company to develop policies to reduce fat, sugar and salt in our products, and we continue to develop products that are both tastier and healthier.
We work to provide clear and information rich labeling and to restrict our marketing to children. We actively promote healthy lifestyles through education programmes and communications. It is part of our policy, to work closely with national and international public health bodies to help reduce the incidence of obesity around the world.
What are you doing to reduce salt in your products?
Nestlé has had a policy in place to reduce salt in our products since 2005.
Between 2005 and 2011, we reduced the salt used in our recipes by 12’500 tons.
We’ve committed to reducing sodium levels by an average of 10% between 2012 and 2015 focusing on foods that most contribute to dietary salt intake.
This decision was taken to help consumers achieve salt intakes corresponding to official international and national recommendations.
What are you doing to reduce sugar in your products?
As part of our commitment to constantly improve the nutritional profile of our products, Nestlé has been reducing sugar in many products, especially children’s products, for years. Between 2000 and 2013 we reduced the amount of table sugar (a free sugar) in our products by 32%.
There is also more detail on how we do this in the Nestlé Policy on Sugars (pdf, 2 Mb).
Free sugars are defined by the WHO as “all monosaccharides and disaccharides added to foods by the manufacturer, cook or consumer, plus sugars naturally present in honey, syrup and fruit juices.” So for instance the sugar you would add to your tea, often called table sugar, is a free sugar.
What are you doing to reduce saturated fats in your products?
Nestlé has had a mandatory policy to monitor the level of saturated fat in all our food products, to not increase the level of certain saturated fatty acids above the current values, and to reduce levels wherever it is deemed necessary and feasible to do so since 2009. These reductions are ongoing.
What type of nutritional information do you put on your packaging?
Our Nestlé Nutritional Compass appears on almost all of our product packaging.
It has four elements:
- a Nutritional Information box that states the amount of specific nutrients the product contains, such as protein, carbohydrate, fat and sugar
- a ‘Good to know’ box that features product-specific information
- a ‘Good to remember’ box that offers tips on how the product fits into a healthy lifestyle
- a ‘Good to talk’ section that provides contact details for consumer services teams.
By 2016, we will also have Guideline Daily Amounts or GDAs on the front of all relevant products.