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At Nestlé, our chief commitment is to our consumers, and we make every effort to make
sure that their voices are heard.
When Henri Nestlé prepared his first boxes of infant formula for sale, he put his address on the packages.
Today, our Consumer Relationship Panel exhorts people to "Talk to Nestlé", expressing the same belief
in openness and accessibility.
Our consumer services department is staffed by experts in every area related to our products and wellness,
and is poised to provide prompt and relevant service to our consumers.
We believe that consumer services requires us to talk to consumers and also, above all, to listen to them.
Only by listening to what people say can we understand what they want and need. Only by understanding
their needs can we serve our consumers to the fullest.
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