Nestlé Consumer Services is the main interface between you and the company, and we make every effort to ensure that your voice is heard. After all, it's your satisfaction that really counts.

When Henri Nestlé prepared his first boxes of infant formula for sale, he put his address on the packages. Today, the Nutritional Compass on our packaging encourages consumers to Talk to Nestlé, expressing the same belief in openness and accessibility.

We want to build a long-term relationship of trust and loyalty with you. This helps ensure that you, our consumers, are happy, satisfied and able to live fulfilling lives.

Accordingly, Nestlé representatives are poised to provide prompt service and relevant information whenever needed.

We try to talk to you, but more, we listen to you. Only by hearing what you say can we understand what you want and need. Only by understanding your needs can we serve you to the fullest and help you achieve your aspirations.

Consumer Services doesn't just provide us with feedback on our company, brands and products. It helps us gain important consumer insights: what are the relevant values you hold dear? What do you look for in our products?

Our philosophy and strategy

We work in four key areas

Direct Contact: Only by coming to you and asking you can we understand and fulfill your needs.

Sharing Recipes: Your favourite food & beverage items, prepared the way you like them.

Consumer Care: By harnessing state of the art technology, we try to build a long-term relationship with you.

It's All About You: We are there to listen to you views and develop products according to your changing needs.